So, a few friends recommended mediatemple.net for hosting, and I was psyched about their grid service offerings (and about finally moving a legacy machine away from verio, where it has been for ages since its too difficult to migrate some of the stuff on the box.. )
I signed up for their “Dedicated Virtual” service online and was told “we’ll send you an email..” After a few days, when I didn’t get that email, I called them to see what was going on. I had already looked through the spam traps, so I knew it wasn’t getting “junked”. After taking my information, the sales person I talked to said they’d have to get back to me since THEIR INTERNET SERVICE WAS OUT! wow.. thats not good, especially for an ISP! Anyway, they sent me another copy of my “welcome email”.. Still not getting it.. Hmm.. lets go check the Zimbra logs to see whats going on..
aha!
Sep 26 15:12:15 seconds postfix/smtpd[15420]: NOQUEUE: reject: RCPT from unknown[64.207.129.30]: 450 4.7.1 Client host rejected: cannot find your hostname, [64.207.129.30]; from=<bounce@mediatemple.net> to=<mediatemple .net@nodalspace.net> proto=ESMTP helo=<hostops.mediatemple.net>
Sep 26 15:12:16 seconds postfix/smtpd[15420]: NOQUEUE: reject: RCPT from unknown[64.207.129.30]: 450 4.7.1 Client host rejected: cannot find your hostname, [64.207.129.30]; from=<bounce+welcomeletter@mediatemple.net> to=<mediatemple.net@nodalspace.net> proto=ESMTP helo=<hostops.mediatemple.net>
Sep 26 16:12:48 seconds postfix/smtpd[8083]: warning: 64.207.129.30: address not listed for hostname hostops.mediatemple.net
Sep 26 16:12:48 seconds postfix/smtpd[8083]: NOQUEUE: reject: RCPT from unknown[64.207.129.30]: 450 4.7.1 Client host rejected: cannot find your hostname, [64.207.129.30]; from=<bounce@mediatemple.net> to=<mediatemple .net@nodalspace.net> proto=ESMTP helo=<hostops.mediatemple.net>
…snip…
Looks like their mailserver is incorrectly configured! Now, my spam settings set relatively more paranoidedly than your average bear, however this seems like a legitimate problem on their end - the dns records for hostops.mediatemple.net are not mapped correctly. So, I call them back to let them know whats up, and try to explain the situation. I asked if there were *any technical employees* who I could talk to so they could fix up their configuration, and “the only Anthony there” tells me there aren’t any available since they’re dealing with their internet outage. I was also told I can send email to sales describing my issue if I want (but I understood nobody would do anything about this). They ask if there is a gmail account they can send the welcome letter to. Sadly, I had to cancel my account instead. All would have been forgiven if they’d even tried to understand what was wrong or figure out how to fix it. Instead, they were completely unresponsive and ignored me. Spam is everyone’s problem and I’m really sad to see they’re not doing their part in the cooperative battle to fix it. I fear going with a service provider like this only to be told “we’re sorry but there’s nothing we can do” when legitimate issues come up, as they will.